Store Policies

Shipping and Pricing Information

All pricing on our website is in Canadian funds. Canada/USA customers may use PayPal, Visa or MasterCard. For international purchases, we will only accept PayPal and only from a verified address.

Canada/Expedited Shipping: We ship via CanPar, Canada Post or UPS depending on the most cost-effective and expedited method. Most Canadian orders over $199.00 receive free shipping. We reserve the right to charge shipping costs on heavy or large items such as amplifiers, guitars, and will contact you regarding these situations.

USA, International Shipping: Shipping charges are calculated as a percentage of your purchase. We only want to charge what your order costs us to ship so if the checkout calculates a shipping charge which is too high we will refund the difference. In cases where shipping charged is not enough to cover the actual cost of shipping, we may need to contact you to collect the additional shipping cost. Please contact us if you would like a quote.

Sales Taxes: GST (5%) will be added on all Canadian orders. PST+GST (12%) will be added to B.C. purchases (books are PST exempt but the 5% GST is applicable). There is no tax on the USA or International orders.

Return Policy

We have a 10-day return policy for items purchased in-store and a 15-day return policy on items purchased online or by phone. We must be contacted for a return authorization before returning any item. Items must be returned in new condition in original packaging. 

Sale or Clearance items are FINAL SALE and are not returnable unless defective.
We reserve the right to determine if a returned item is defective and will be returned if not.

All NEW items returned (with authorization) must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (warranty cards, plastic, pouches, manuals etc.) If the item is received in subpar condition a 25% restocking fee will be charged.

Refunds will be issued within 72 hours less our original shipping cost (including free shipping items). Buyer is responsible for any return shipping charges.

Price changes

Prices are subject to change without notice depending on manufacturer price changes. 

Online Checkout Procedures

We accept Visa, MasterCard or PayPal. We accept Amex in-store only. For overseas/international orders we only accept PayPal from verified accounts. 

Some prices are not listed on our website due to supplier restrictions. To inquire about a price and availability, simply call us 1-888-347-7480 or e-mail: info@tapestrymusic.com. And of course you can always order by phone if you don't wish to order online.

Online School Rentals: Band and String Rental Insurance

We offer in-house insurance coverage for band and string instrument rentals. 

a) Insurance is optional and covers accidental damage, theft, and fire.

b) Insurance does not cover loss, abuse or neglect. Repeated damage, cases being sat on or being dragged on the ground will void insurance.

c) Determination of the cause of damage will be made solely by Tapestry Music Ltd.

d) Insurance is invalid if the instrument is taken outside of British Columbia.

e) If the instrument is stolen, the Lessee must provide a copy of a police report or file number as to the circumstances of the theft.

f) If the instrument is damaged beyond repair, the instrument must be returned to Tapestry Music for evaluation and determination of the insurance claim.

g) For damage beyond repair or a theft claim, a deductible of $100 shall be paid by the Lessee to replace the instrument with another instrument of equal value and age. There is no deductible applicable for standard repairs under our insurance coverage.

h) Insurance rates are:

$3.00 monthly - Flute, Clarinet, Trumpet, Trombone, Guitar, Bass Guitar, Snare Drum, Bell Kit, Violin, Viola.

$5.00 monthly – Saxophone, French Horn, Euphonium, Baritone, Bass Clarinet, Oboe, Cello, Digital Piano.

i) Insurance is not available for purchased instruments under our purchase/buyback program or for instruments bought out of the rental contract.