Shipping and pricing information:
For online purchases Canada/USA customers may use PayPal, Visa or MasterCard. Paypal is our online credit card processor. For international purchases we only accept PayPal from a verified address.
Canada Shipping: We ship via Canada Post, Fedex and Purolator. Most Canadian orders over $199.00 receive free shipping. We reserve the right to charge shipping costs on heavy or large items such as amplifiers, speaker cabinets, guitars, etc. and will contact you regarding these situations.
USA, International Shipping: Shipping charges are calculated as a percentage of your purchase. We only want to charge what your order costs us to ship so if the checkout calculates a shipping charge which is too high we will refund the difference. In cases where shipping charged is not enough to cover the actual cost of shipping, we may need to contact you to collect the additional shipping cost. Please contact us if you would like a quote.
Sales Taxes: GST (5%) will be added on all Canadian orders. PST+GST (12%) will be added to B.C. purchases only (books are PST exempt but the 5% GST is applicable). There is no tax on USA or International orders.
Online checkout procedures:
We accept Paypal or Visa, MasterCard (processed by PayPal). We accept Amex in-store only. Please note that we only accept PayPal from verified accounts on International (overseas) purchases.
Some prices are not listed on our website due to supplier restrictions. To inquire about a price and availability, simply call us 1-888-347-7480 or e-mail: info@tapestrymusic.com. And of course you can always order by phone if you don't wish to order online.
Returns:
We have a 10 day return policy for items purchased in-store and a 14 day return policy on items purchased online or by phone. We must be contacted for a return authorization before returning any item. Items must be returned in new condition in original packaging. A refund will be issued less our original shipping cost (including free shipping items). Buyer is responsible for any return shipping charges.